Frequently Asked Questions

Question: What do I do if I’m experiencing difficulties placing an online order and checking out?

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage. 


Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment. Please open the PDF attachment and print it, the quality of the print finish will be determined by the print specification of your printer.


Question: What delivery and postal options do I have?

Answer:

  • Gift Vouchers can be emailed free of charge.
  • Can be mailed 1st class in an A5 branded envelope for £5.45.
  • Can be mailed 1st class in a gift voucher box for £8.45.

Question: Can I have a VAT receipt for my purchase?

Answer: You will receive a VAT receipt a part of your order confirmation.


Question: I’ve received my voucher and there is a mistake on it, can I get it amended?

Answer: Yes please contact us, we can amend or reissue a voucher.


Question: I’ve lost my voucher, can I still make a booking?

Answer: Vouchers can be reissued, but please contact us as this is solely at the discretion of the manager on duty at the time of the query.


Question: Can I extend or refund my voucher?

Answer: Vouchers cannot be extended or refunded.


Question: I have only part used my voucher, can I carry forward the balance?

Answer: Experience vouchers are for a single transaction, monetary vouchers can be part-redeemed, the balance will be carried forward to use at a later date.


Question: How do I redeem my voucher?

Answer: Prior booking is essential, please call us on 01793 721701 or email info@blunsdonhouse.co.uk.